AI Agents

The agent handles the first minutes and the repetitive follow-up: questions about product, stock, prices and hours, your qualifying questions, and booking the next step. People handle negotiation, closing, complaints and anything outside the brief. The handoff includes a written summary, so the salesperson never asks the customer to repeat everything.

With three controls. The agent reads prices and stock only from your systems. The brief lists what it cannot promise, such as discounts, delivery dates or financing approvals. And sensitive topics trigger a handoff to a person. We test the agent against real past conversations before it goes live and read a sample every week after. When it makes a mistake, we fix the brief or the data it read.

We build agents on Claude or ChatGPT models, orchestrated in n8n or inside platforms like Biky.ai, connected to WhatsApp through the Business API and to your sales pipeline. We choose by cost per conversation, quality in Spanish and English, and what your current software supports. The brief and the knowledge base belong to your company, so changing the model later does not mean starting over.

From two places. Salespeople stop answering the same questions by hand and spend their hours with qualified leads. And leads that arrive after hours or on weekends get an answer instead of going to a competitor. The agent also logs every exchange on the deal, so you learn what customers ask most and which objections stall sales. We measure against your own response times and conversion from the diagnosis.

Yes, and we set it up that way on purpose. The agent introduces itself as your company’s virtual assistant and offers a person at any moment. What customers care about most is a correct answer while they are still deciding. Being open about it also makes the handoff smoother: the customer knows a salesperson is taking over, and the salesperson already has the full conversation.